Refund policy
Refund Policy
We love our customers and want you to enjoy your purchases without the stress of being stuck with an item you don’t like. We understand the challenges of online shopping and ensure we provide top-notch service so you’ll always enjoy shopping with us!
Return Policy
Restora accepts returns or exchanges of items purchased on our website within 30 days of purchase under the following conditions:
- There are no visible signs of damage.
- All original packaging is intact.
Any signs of damage will void Restora’s warranty.
Items cannot be returned or exchanged after 30 days from the purchase date.
Certain types of goods are exempt from returns. We do not accept products that are intimate (underwear) or hygiene items, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns or exchanges, please contact support@bodyrestora.com and provide your order number along with the reason for the return or exchange. They will process your request based on the rules outlined here.
Exchanges
For all returns or exchanges, please contact support@bodyrestora.com and provide your order number along with the reason for the return or exchange. They will process your request based on the rules outlined here.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with the approval or rejection status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Late or Missing Refunds
There is often a processing time between financial institutions before a refund is posted (2-3 days is typical). If you haven’t received a refund after this period, please email us at support@bodyrestora.com and give us the opportunity to investigate further.
Gifts
Follow the instructions above for returning online orders. If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team at support@bodyrestora.com.
If you do not report the damage to us within 48 hours of receipt, we may not be able to honor your claim. We use timestamp information from the tracking link and the delivery confirmation from the shipping carrier when reviewing damage or return requests.
Feedback
We welcome your feedback, questions, or concerns. Please don’t hesitate to reach out to us at support@bodyrestora.com to let us know how we’re doing. We take your feedback very seriously and are always striving to improve.